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Privacy Policy:
This Privacy Policy describes how Webvines Services (OPC) Private Limited,
A-110, Zamrudpur, Greater Kailash-I, New Delhi – 110048
GSTIN: 07AADCW2608L1Z6
(“Company”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information of its customers (“Subscriber”, “you”).
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Regulatory Compliance:
This Privacy Policy is framed in accordance with:
The Information Technology Act, 2000 and applicable rules
Guidelines issued by the Department of Telecommunications (DoT)
Regulations and directions of the Telecom Regulatory Authority of India (TRAI)
Other applicable laws relating to data protection and privacy in India.
2. Information We Collect:
We may collect the following information:
a) Personal Information:
Name, address, date of birth
Mobile number, email address
Identity and address proof documents (KYC)
Photograph (where required)
b) Service & Technical Information:
IP address, device details, MAC address
Usage data, connection logs, session information
Network performance and diagnostic data.
c) Payment Information:
Billing details, transaction references
(We do not store card or banking credentials.)
3. Purpose of Data Collection:
Information is collected and used for:
Customer onboarding and KYC verification
Service provisioning, activation, and maintenance
Billing, payments, and customer support
Network security, fraud prevention, and misuse detection
Compliance with legal, regulatory, and law-enforcement requirements.
4. Lawful Interception & Monitoring:
In accordance with applicable laws and DoT directives:
The Company may monitor, intercept, or disclose information when required by lawful authority.
Subscribers acknowledge that such actions may be carried out without prior notice where legally mandated.
5. Data Sharing & Disclosure:
We do not sell or rent personal information.
Information may be shared only with:
Government authorities, DoT, TRAI, or law-enforcement agencies when legally required
Authorized service partners for installation, support, or billing
Payment gateways and banks for transaction processing.
6. Data Storage & Security:
We implement reasonable technical and organizational security measures to protect personal data.
Access to personal information is restricted to authorized personnel only.
Data is stored only for the duration required under applicable laws and regulatory guidelines.
7. Data Retention:
Subscriber information and usage records are retained:
As mandated by DoT / law-enforcement authorities
For legitimate business and legal purposes
Upon expiry of the retention period, data is securely deleted or anonymized.
8. Subscriber Rights:
Subject to applicable laws, Subscribers may:
Request access or correction of personal information
Update contact or billing details
Withdraw consent where permitted by law
Requests may be made through official customer support channels.
9. Cookies & Website Data:
Our website may use cookies or similar technologies to:
Improve user experience
Analyze website traffic
Maintain session security
You may disable cookies through your browser settings; however, some features may not function properly.
10. Third-Party Links:
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of such websites.
11. Children’s Privacy:
Our services are not intended for individuals below 18 years of age without parental or legal guardian consent.
12. Policy Updates:
The Company reserves the right to update or modify this Privacy Policy at any time.
Changes shall be effective upon publication on the website.
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