Terms & Conditions

These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between WEBVINES SERVICES (OPC) PRIVATE LIMITED, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates. The use of this website or availing of our Services is subject to the following terms of use: To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements. The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents. You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws. You agree to pay us the charges associated with availing the Services. You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services. You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund. Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in DELHI, Delhi All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website. Tariffs/Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid service No installation charges are applicable on Webvines Services (OPC) Pvt Ltd Fiber connection. GST @ 18% is not included in the tariff/ charges and is payable over and above the plan charges. .The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT. The Company at any time, shall reserve the right to modify/withdraw this T&C including but limited to tariff plans and display the same on its website without notice to the customer and such posting will be deemed to have been read by the customer. Any one-time charges paid to Webvines Services (OPC) Pvt Ltd Regional Partners at the time of installation are non-refundable. The company may extend a refund to the user only for his first payment in case of no-feasibility for building a new connection to the requested address. Interest-free security deposit to be refunded only online and not cash, after the return of assets in the same condition as at the time of receipt. The refund will be processed within 60 working days after acceptance of the Optical Network Unit (ONU) by Webvines Services (OPC) Pvt Ltd. ONU is to be returned to a “person” appointed by Webvines Services (OPC) Pvt Ltd. It can be the local cable operator, Webvines Services (OPC) Pvt Ltd retail partner or any logistics company appointed by Webvines Services (OPC) Pvt Ltd to recover back the ONU from the customer location Any fault in ONU is to be replaced by Webvines Services (OPC) Pvt Ltd within 5 working days to 48 hours from the time of raising the complaint with Webvines Services (OPC) Pvt Ltd Refunds are to be processed to the bank account provided at the time of registration or to the bank account/wallet linked to the phone number registered with Webvines Services (OPC) Pvt Ltd. No other bank account is to be used for refunds. Cash and cheques are not to be used for customer refunds. The ONU devices provided by Webvines Services (OPC) Pvt Ltd against a security deposit will remain the property of Webvines Services (OPC) Pvt Ltd Broadband Pvt Ltd at all times and the company reserves the right to take it back in case the connection is terminated, surrendered or inactive The speed committed under a plan is till the LAN port. Wi-Fi Speed is subject to the customer premise’s in-house coverage & customer premises device performance. The Company shall reserve the right to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same on its website without notice to the Customer and such posting will be deemed to have been read by the Customer. The basis for the selection of winners under any promotional campaign held by Webvines Services (OPC) Pvt Ltd is at the Company’s sole discretion All product and company names are trademarks ™ or registered® trademarks of their respective holders. By submitting your information and/or contacting us through any medium like a phone call, social networking channels, website, etc, you agree to receive any promotional messages, or material and be contacted by Webvines Services (OPC) Pvt Ltd or their sub-vendors. All mentioned plans are subject to change or discontinuation without prior information. Not all the offered prices are available on renewal. Also, prices may differ at each location. The mentioned prices are on monthly basis. Prices as mentioned are exclusive of taxes. Promo plans or introductory offer plans are for a limited period and may be withdrawn without any prior information. These are not available on renewal and are one-time onboarding plans. Free OTTs as part of Rs 474 plan are Epicon, Playbox TV, Fancode & Hubhopper the OTT Bundle is available on the 200Mbps, 300Mbps & 1Gbps multi-month plans only and Webvines Services (OPC) Pvt Ltd shall reserve every right at all times to revise/change it without assigning any reason thereof. Webvines Services (OPC) Pvt Ltd shall not charge for additional security deposits for the ONU in all cities/States/DOT Circle except Mumbai on specific Fiber (FTTH) plans offered by Webvines Services (OPC) Pvt Ltd. Webvines Services (OPC) Pvt Ltd shall reserve the right at all times to revise/change/cancel without assigning any reason thereof. There may be plans available for consumers facing collaterals that might have additional GST charges. Any misuse/fraudulent use/unauthorized telemarketing and commercial use of the Broadband connectivity by the subscriber, Webvines Services (OPC) Pvt Ltd reserves its right to discontinue the connection altogether for any set of Subscriber/s as Webvines Services (OPC) Pvt Ltd may deem fit. These Terms and Conditions shall constitute an agreement between Webvines Services (OPC) Pvt Ltd and each customer and by subscribing to the above plans, you accept the same as binding upon you. Webvines Services (OPC) Pvt Ltd is launching an ONU bundle on multi-month promotional plans for 200 Mbps, 300Mbps & 400Mbps, whereas the single-month 200Mbps, 300Mbps and 400Mbps plans will be available for sales on a refundable security deposit of INR 2000/-

Cancellation & Refund Policy

WEBVINES SERVICES (OPC) PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. • WEBVINES SERVICES (OPC) PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 30+ Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 30+ Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the WEBVINES SERVICES (OPC) PRIVATE LIMITED, it’ll take 3-5 Days days for the refund to be processed to the end customer.